Despite the precautions we take, it is possible for a product to get damaged in transit. We take all the precautions to prevent this from happening. If you have received a damaged product, please contact customer service or complete the contact form on this page. We aim to send a response with a suitable solution within three business days.
I have a complaint. Where can I report this?
We try our best to provide a good experience on the Rijksmuseum webshop. That is why we would like to hear from you if anything is unsatisfactory regarding the website, shipment, product, or service provided. If you have a complaint, a suggestion, or feedback for the Rijksmuseum webshop, please reach out to customer service.
Which legal guarantee applies?
The Dutch legal guarantee applies to all products ordered via this platform. Rijksmuseum must provide a product of a quality standard that the consumer reasonably could have expected. The product should not show defects that would not be foreseen to appear during the expected lifespan and under normal usage by the consumer. If unexpected defects do appear, Rijksmuseum webshop will arrange for the product to be repaired or replaced. There is no standardized time frame that applies to this regulation due to the great variety in life expectancy within the assortment. One product lasts longer than another, or more may expect from certain products. The Rijksmuseum webshop guarantee policy is following Dutch law and is also extensively stated in the terms and conditions.
Where can I find the terms and conditions?
You can find the general terms and conditions that apply to rijksmuseumshop.nl on this page.